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Returns & Refunds

1. Right of withdrawal

In accordance with current European legislation, you have a period of fourteen (14) days from the receipt of your order to exercise your right of withdrawal, without having to provide any justification.

2. Withdrawal period

The withdrawal period expires 14 days after the date on which you, or a third party designated by you (other than the carrier), physically take possession of the products.

3. Exercising the right of withdrawal

To exercise your right of withdrawal, you must inform Luminas Cosmetics of your decision by a clear and unambiguous statement, sent by email or via your customer account.

Contact: sav@luminascosmetics.com

You may use our dedicated withdrawal form, although its use is not mandatory.

4. Return conditions

Returned items must imperatively:

  • Be sent back within 14 days after notification of withdrawal

  • Be unopened, unused, and in perfect condition

  • Be returned in their original packaging

  • Be in a condition that allows them to be resold

The following are not eligible for return:

  • Personalized products

  • Cosmetic products that have been opened or used, for hygiene reasons

  • Gift cards

Any item not meeting these conditions may be refused and returned to the customer.

5. Return procedure

Any return request must be made via our returns portal or from the “My orders” section of your customer account.

Returns sent without prior request cannot be processed.

A confirmation will be sent to you by email after your request has been validated, along with return instructions.

Return address

LINK
Debbah Meriem
16-18-20 avenue de l'europe Villiers le bel 95400
France

6. Return shipping costs

Return shipping costs are the responsibility of the customer.
Initial shipping costs are non-refundable, except in the case of an error on our part or a defective product.

7. Refunds

Upon receipt and inspection of the returned items:

  • The refund will be processed within a maximum period of 14 days

  • It will be issued via the payment method used during the purchase

Luminas Cosmetics reserves the right to defer the refund until receipt of the products or until proof of shipment has been provided.

8. Defective or damaged items

If an item received is defective or was damaged during transport, please contact our customer service as soon as possible, attaching:

  • your order number

  • clear photos of the product in question.

9. Liability and abusive use

The customer's liability may only be engaged in the event of depreciation resulting from excessive handling other than that necessary to verify the product.

In order to maintain a fair experience for all our customers, Luminas Cosmetics reserves the right to refuse any future return request in the event of abusive use.